FAQs

Stay informed. American Fuel wants to ensure that you are educated entirely about your heating system and our business. We have provided the information to help our customers throughout the South Shore. If you have any further questions, please don’t hesitate to ask us.

1. Is it possible to schedule a heating oil delivery time?

Unfortunately, it is not possible to schedule a heating oil delivery time due to the plethora of unforeseen elements such as traffic, loading fuel trucks, and weather. If you would like to request service, please contact us!

2. Can I schedule a delivery for the future?

YES YOU CAN! Please be date-specific when requesting your delivery. Note, however, that if you want to have a delivery more than 48 hours from when the fuel is ordered, we cannot quote a price for that day. Place your orders online and become a customer today!

3. Can I get a delivery of heating fuel prior to an expected snow storm?

We do our best to service all customers, although it’s difficult for us to process all requests from will-call customers. If this is a concern of yours, please consider our automatic delivery service for worry-free delivery, so you never have to think about your heating oil delivery timing again. On a related note, for the safety of your home and our delivery drivers, we politely ask that you please shovel a pathway to your fill pipe and that your driveway is adequately plowed. Not only does this make our job easier and gets you oil quickly, but it keeps your family and our co-workers safe.

4. Can you help me? I’ve just run out of fuel in the middle of the night!

Our on-call, 24-hour emergency technicians can deliver 10-20 gallons of heating fuel as needed. We can even restart your heating system if it has stopped due to a dry tank. This emergency service can get you through the coldest of winter nights. The next business day, we will place you on Emergency Fuel Delivery Status at no additional service charge. Contact us immediately if you are in a no-heat situation at (781) 826-1396.

5. If the price of oil decreases after I place my order, can I have the lower price?

Unfortunately, we can’t forecast what the fuel market will do. We purchase all of our fuel products in the order in which we receive them. Make your life simpler by ordering your fuel online and becoming a customer or by signing up for our automatic delivery service.

6. Do you accept credit cards?

Yes. We accept MasterCard and VISA, Amex and Discover.